Certified Agile Service Manager (CASM)®

Certified Agile Service Manager®

Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organizations fully embracing DevOps and agile practices see higher rate of revenue and profit growth, and are more likely than their mainstream counterparts to be growing their businesses at a faster rate.

“The Certified Agile Service Manager certification provides a perfect blend of proven IT Service Management principles with contemporary Agile ways of thinking and performing. It’s helped me deliver value-added services in a collaborative, adaptive, and measurable way, with enough structure and control, to ensure consistent and customer-centric outcomes.”

-Toto Liong, Senior Manager of IT Operations

What Skills & Knowledge Will You Validate?

What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Adapting Agile thinking and values into service management
Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
Scrum roles, artifacts, and events as it applies to processes
The two aspects of Agile Service Management:
Agile Process Improvement and Agile Process Engineering

Benefits for
Organizations

Faster time to market
Higher product quality
Reduced risks
Faster ROI
Higher customer satisfaction

Benefits for
Individuals

Respond to changing business requirements with agility
Smaller, faster implementation
Enhanced workflow
Shortened and amplify feedback loops
Continuous improvement and learning

Who Would Benefit?

Practice Owners and Process Designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and Managers responsible for engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Anyone responsible for:
Managing process-related requirements
Ensuring the efficiency and effectiveness of processes
Maximizing the value of processes

Exam Details

S

Prerequisites

None
u

# Questions

40
w

Languages

English
l

Format

Multiple Choice
N

Passing Score

65%

Delivery

Web-based

Duration

60 minutes

Open Book

Yes

Preparation

Instructor-led, Self-Study