Certified Agile Service Manager (CASM)®

Certified Agile Service Manager (CASM)®

Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organizations fully embracing DevOps and agile practices see a higher rate of revenue and profit growth and are more likely than their mainstream counterparts to be growing their businesses at a faster rate. To maintain the highest quality learning for our community, DevOps Institute Certifications expire two years from the date of completion. Members can maintain their certification by participating in the Continuing Education Program and earning Continuing Education Units through participation in learning opportunities.

What You’ll Learn

What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Adapting Agile thinking and values into service management
Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
Scrum roles, artifacts, and events as it applies to processes
The two aspects of Agile Service Management:
Agile Process Improvement and Agile Process Engineering

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Benefits for Organizations

Faster time to market
Higher product quality
Reduced risks
Faster ROI
Higher customer satisfaction

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Benefits For Individuals

Respond to changing business requirements with agility
Smaller, faster implementation
Enhanced workflow
Shortened and amplify feedback loops
Continuous improvement and learning

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Certification Details

Earn a credential that can lead to jobs in high growth fields

Exam Questions: 40

Passing Score: 65%

Exam Format: Multiple Choice

Duration: 60 minutes

Delivery: Web-based

Languages: English, Brazilian Portuguese

Open Book: Yes

Preparation: Instructor-led, Self-Study

Learn more about our Continuing Education Program and certification renewal requirements to help you stay current with your skills and certifications.

Qualify for In-Demand Jobs, with Help from DevOps Institute

Practice Owners

Process Designers

Developers who are interested in helping make processes more agile

Managers who are looking to bridge multiple practices into a DevOps environment

Employees and Managers responsible for engineering or improving process

Consultants guiding their clients through process improvement and DevOps initiatives

Managing process-related requirements

Ensuring the efficiency and effectiveness of processes

Maximizing the value of processes

Connect with Top Employers in our DevOps Institute Career Center.

Knowledge of good DevOps engineering practices, crystalized through DevOps Institute certifications, is critical to mastering the complexity for the benefits of my stakeholders. Formal recognition by way of certification for the DevOps specialties is also a valuable addition to my resume.

– Marc Hornbeek

CEO and Principal Consultant, Engineering DevOps Consulting

The certification validates my skills, knowledge, and experience and provides me the necessary tools and guidance on how to take this knowledge forward in the rapidly changing world.

– Dheeraj Nayal

DevOps Institute

The courseware from DevOps Institute is rightly poised to help the community.

– Biswajit Mohapatra

Global Delivery Leader, Cloud Migration, IBM India