Certified Agile Service Manager (CASM)®

Certified Agile Service Manager (CASM)®

Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organizations fully embracing DevOps and agile practices see a higher rate of revenue and profit growth and are more likely than their mainstream counterparts to be growing their businesses at a faster rate. To maintain the highest quality learning for our community, DevOps Institute Certifications expire two years from the date of completion. Members can maintain their certification by participating in the Continuing Education Program and earning Continuing Education Units through participation in learning opportunities.

What You’ll Learn

What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Adapting Agile thinking and values into service management
Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
Scrum roles, artifacts, and events as it applies to processes
The two aspects of Agile Service Management:
Agile Process Improvement and Agile Process Engineering

Benefits for Organizations

Faster time to market
Higher product quality
Reduced risks
Faster ROI
Higher customer satisfaction

Benefits For Individuals

Respond to changing business requirements with agility
Smaller, faster implementation
Enhanced workflow
Shortened and amplify feedback loops
Continuous improvement and learning

 Certification Details

Earn a credential that can lead to jobs in high growth fields

Exam Questions: 40
Passing Score: 65%
Exam Format: Multiple Choice
Duration: 60 minutes
Delivery: Web-based
Languages: English, Brazilian Portuguese
Open Book: Yes
Preparation: Instructor-led, Self-Study

Learn more about our Continuing Education Program and certification renewal requirements to help you stay current with your skills and certifications.

Qualify for In-Demand Jobs, with Help from DevOps Institute

Practice Owners
Process Designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and Managers responsible for engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Managing process-related requirements
Ensuring the efficiency and effectiveness of processes
Maximizing the value of processes

Connect with Top Employers in our DevOps Institute Career Center.

image of three people around a laptop

Knowledge of good DevOps engineering practices, crystalized through DevOps Institute certifications, is critical to mastering the complexity for the benefits of my stakeholders. Formal recognition by way of certification for the DevOps specialties is also a valuable addition to my resume.

– Marc Hornbeek

CEO and Principal Consultant, Engineering DevOps Consulting

The certification validates my skills, knowledge, and experience and provides me the necessary tools and guidance on how to take this knowledge forward in the rapidly changing world.

– Dheeraj Nayal

DevOps Institute

The courseware from DevOps Institute is rightly poised to help the community.

– Biswajit Mohapatra

Global Delivery Leader, Cloud Migration, IBM India

 Certification Blueprint

Check out the Certification Blueprint to learn more about the various topics, principles, and practices covered by this certification.

DevOps Institute Certification Pathways

Choose the path that is right for your career.

DevOps Leader

DevOps leaders sponsor, educate, motivate and monitor their DevOps teams.

IT Operations Professional

IT Operations Professional supports software reliability, automation, and more.

SRE Leader

SRE leaders sponsor, educate, motivate and
monitor their SRE teams.


Developers design, implement, package, test and deploy software.

DevOps Engineer

DevOps engineers automate processes and collaborate with others.

SRE Engineer

SREs use engineering practices to assures services reliability at scale.

DevOps Tester

Testers plan, create, execute, report and
analyze software tests.

Security Engineer

Security engineers collaborate to inform
security practices.

DevOps Consultant

DevOps consultants advise DevOps and SRE strategies and practices.

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