Certified Agile Service Manager (CASM)®

Certified Agile Service Manager (CASM)®

Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organizations fully embracing DevOps and agile practices see a higher rate of revenue and profit growth and are more likely than their mainstream counterparts to be growing their businesses at a faster rate.To maintain the highest quality learning for our community, DevOps Institute Certifications expire two years from the date of completion. Members can maintain their certification by participating in the Continuing Education Program and earning Continuing Education Units through participation in learning opportunities.

What You'll Learn

What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Adapting Agile thinking and values into service management
Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
Scrum roles, artifacts, and events as it applies to processes
The two aspects of Agile Service Management:
Agile Process Improvement and Agile Process Engineering

Benefits for Organizations

Faster time to market
Higher product quality
Reduced risks
Faster ROI
Higher customer satisfaction

Benefits for Individuals

Respond to changing business requirements with agility
Smaller, faster implementation
Enhanced workflow
Shortened and amplify feedback loops
Continuous improvement and learning

Certification Details

Earn a credential that can lead to jobs in high growth fields

Exam Questions: 40

Passing Score: 65%

Exam Format: Multiple Choice

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Duration: 60 minutes

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Delivery: Web-based

Languages: English, Brazilian Portuguese

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Open Book: Yes

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Certification Validity: 2 Years

Learn more about our Continuing Education Program and certification renewal requirements to help you stay current with your skills and certifications.

Preparation: Instructor-Led Training, Online Learning, Self-Study

Find an Education Partner

Online Learning

Course Description

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Qualify for In-Demand Jobs

Practice Owners

Developers who are interested in helping make processes more agile

Employees and Managers responsible for engineering or improving process

Consultants guiding their clients through process improvement and DevOps initiatives

Process Designers

Managers who are looking to bridge multiple practices into a DevOps environment

Professionals managing process-related requirements, ensuring the efficiency and effectiveness of processes, and maximizing the value of processes

Connect with Top Employers in our DevOps Institute Career Center.

“The Certified Agile Service Manager certification provides a perfect blend of proven IT Service Management principles with contemporary Agile ways of thinking and performing. It’s helped me deliver value-added services in a collaborative, adaptive, and measurable way, with enough structure and control, to ensure consistent and customer-centric outcomes.”

-Toto Liong, Senior Manager of IT Operations