Certified Agile Service Manager (CASM)®


Certified Agile Service Manager (CASM)®

Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organizations fully embracing DevOps and agile practices see a higher rate of revenue and profit growth and are more likely than their mainstream counterparts to be growing their businesses at a faster rate.

To maintain the highest quality learning for our community, DevOps Institute Certifications expire two years from the date of completion. Members can maintain their certification by participating in the Continuing Education Program and earning Continuing Education Units through participation in learning opportunities.

What You'll Learn

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Adapting Agile thinking and values into service management
  • Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
  • Scrum roles, artifacts, and events as it applies to processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement and Agile Process Engineering

Benefits for Organizations

  • Faster time to market
  • Higher product quality
  • Reduced risks
  • Faster ROI
  • Higher customer satisfaction

Benefits for Individuals

  • Respond to changing business requirements with agility
  • Smaller, faster implementation
  • Enhanced workflow
  • Shortened and amplify feedback loops
  • Continuous improvement and learning

 Certification Details

Earn a credential that can lead to jobs in high growth fields

Exam Questions: 40
Passing Score: 65%
Exam Format: Multiple Choice
Duration: 60 minutes
Delivery: Web-based
Languages: English, Brazilian Portuguese
Open Book: Yes

Certification Validity: 2 Years*

*Due to the recent acquisition of DevOps Institute by PeopleCert, certifications completed on the PeopleCert exam platform will have a validity period of 3 years from their date of issue as per PeopleCert’s Continuing Professional Development program.

Learn more about our Continuing Education Program and recertification requirements to help you stay current with your skills and certifications.

Preparation: Instructor-Led Training, Online Learning, Self-Study

Qualify for In-Demand Jobs

Practice Owners

Developers who are interested in helping make processes more agile

Employees and Managers responsible for engineering or improving process

Consultants guiding their clients through process improvement and DevOps initiatives


Process Designers

Managers who are looking to bridge multiple practices into a DevOps environment

Professionals managing process-related requirements, ensuring the efficiency and effectiveness of processes, and maximizing the value of processes


Connect with Top Employers in our DevOps Institute Career Center.

“The Certified Agile Service Manager certification provides a perfect blend of proven IT Service Management principles with contemporary Agile ways of thinking and performing. It’s helped me deliver value-added services in a collaborative, adaptive, and measurable way, with enough structure and control, to ensure consistent and customer-centric outcomes.”

-Toto Liong, Senior Manager of IT Operations

 Certification Blueprint

Check out the Certification Blueprint to learn more about the various topics, principles, and practices covered by this certification.

DevOps Institute Certification Pathways

Choose the path that is right for your career.

DevOps Leader

DevOps leaders sponsor, educate, motivate and monitor their DevOps teams.

IT Operations Professional

IT Operations Professional supports software reliability, automation, and more.

SRE Leader

SRE leaders sponsor, educate, motivate and
monitor their SRE teams.


Developers design, implement, package, test and deploy software.

DevOps Engineer

DevOps engineers automate processes and collaborate with others.

SRE Engineer

SREs use engineering practices to assures services reliability at scale.

DevOps Tester

Testers plan, create, execute, report and
analyze software tests.

Security Engineer

Security engineers collaborate to inform
security practices.

DevOps Consultant

DevOps consultants advise DevOps and SRE strategies and practices.

Trusted by Companies Worldwide