Opportunities, plans, and circumstances, both internal and external to organizations, are changing at an ever-increasing pace. External unforeseen circumstances, like the COVID-19 pandemic, can suddenly require significant alterations to business practices and the IT services that support them. Agility is no longer something organizations want to strive for – it’s a necessity for business survival.
This guide grew out of the author’s recognition that end-to-end IT agility could only be achieved if Agile thinking and practices were instilled into every aspect of the management of products and services before, during, and after deployment. Much of Agile’s focus has been on software development and deployment. However, if the deployed software applications are not consistently delivered at needed levels of availability, capacity, security, and continuity, little value will result from the deployed software.
Being agile is a never-ending challenge. This guide helps provide a practical framework to engineer and continually improve your IT service management practices to ensure services provide customer value as needs continue to change ever more rapidly.